Why do we collect, hold, use and disclose personal information?

We use personal information that we collected for the purpose below:

1. Processing transactions, and delivering products and services.
2. Performing research and statistical analysis, including to improve customer satisfaction and high standard of product and service.

We will definitely NOT use personal informaiton beyond the compass of these purposes, except it is needed by law or we obtain first-person's consent.

What kinds of personal information do we collect and hold?

When we collect and hold personal information, it is the following kinds:

1. Your Name
2. Address and post code
3. Telephone and FAX number
4. E-mail address

Please go for your option in regard to these above personal information.
However, we might not offer part of our service for you if you didn't give them to us.

Respecting your privacy

Your personal information is treated with the greatest of care.We implement the safety measures including information security and prevent the following security accidents.

1. Unauthorised access
2. Loss
3. Destruction
4. Falsification
5. Compromise

We ensure that we fix these immediately when we need to make an improvement of the information security following an example of other security accident in market or our consumers' request.

Disclosure of personal informaiton to third parties

We do not disclosure or offer to third parties except the following cases.

1. When you agree it ahead of time.
2. When we only disclosure your personal information to third parties for a purpose such as outsourcing.
3. When we use it for statistical date and other date, which can not identify individual.
4. When we got an offer in regard to legal obligation from law court, police or any justice agency.
5. When we judge reasobnably that we need to disclosure it in order to protect rights,safety or property of us or the third parties.

Sharing personal information with contractors

We often need to share personal information with companies who perform parts of our service. When we share personal information, we will make a proper selection of contractors, and supervise them properly if it is needed to protect your privacy.

We entrust personal information to following contractors to provide services:

1. Yamato Transport Co., Ltd.

Each contractors assume an obligation of keeping personal information secure, and to use information other than purpose is banned.

Personal information we will entrust include:

1. Name who orderd
2. Address for deliveyry
3. Merchandise information
4. Credit card information(only if you pay by credit card)

Disclosure of personal information

We may require verification of your identify when you access us to know your personal information.
However, we don't disclose you the following cases:

1. When there is possibility to harm the interests of life, body, and other rights or interests of the person or a third party.
2. When it might be against the law.

We might charge the cost for disclosure. In case of that, we inform you about the cost of it.

Notification about use purpose of personal informaiton

We will inform you the purpose of use personal information when we receive the request of notification.
Please note that we may refuse the notification request due to following reasons:

1. If there is possibility to harm the interests of life, body, and properties of the person or third parties by notification.
2. If there is possibility to harm our rights or legitimate interests of business.
3. If there is possibility to affect the performance of operation when we required to help national agencies or local public agencies to implement the operation.

We will inform you the reason when we would not send notification. We might charge the cost for notification. In case of that, we inform you about the cost of it.

Correction of personal Information

We will carry out an investigation if it is correct when we receive the request of correction, addition, or deletion of personal information from the first person. We will correct information after investigation.

We will inform that we implemented crrectation of information to first person.

Stop useing personal informaiton

We will carry out the proper investigation when we receive the request of stop or deletion of personal information from the first person with following reasons:

1. Because the purpose of use does not keep with the purpose which is agreed by first person beforehand.
2. Because the information was obtained illigally.
3. No longer desire our service.

We inform you once we carry out to stop it.

Stop providing personal information to third parties

We will carry out the proper investigation when we receive the request of stop providing personal information to third parties with no agreement. We will stop providing informaiton immideately after investigation.

How to request

Contact us by telephone or sending email to customer service. We may require verification of your identify for security reason in case you ask for any inquiry.

Further information

Please contact us for further information about Privacy Policy and about fees for diclosure of personal information.

Mikasa hair comb factory, help desk for Privacy Policy
TEL: (+81) 6-6757-0912
Open hours: 9:00 - 18:00 (JST)
E-mail address: